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hsbc personal pension contact details

This is because very often the Trustee may not be kept up to date when a member changes their address. For details of how HSBC Global Asset Management (UK) engages with investee companies as part of its investment, including voting records, please read its Engagement Policy . If you're new to HSBC, you can chat to us through Chat or Apple Business Chat. Lines are open from 08:00–20:00 every day. HSBC Global Asset Management (UK) Limited. Lines are open 8am to 10pm, 7 days a week, 365 days a year. Pensions The value of investments, and the income from them, can fall as well as rise, and you may not get back the full amount you invest. Our contact centres are extremely busy at the moment, please don’t call us unless it’s urgent. Outside the UK: (+44 131 245 5455) All other pension plans 0345 606 0093. London E14 5HQ. Be savvy about the tax you’ll pay in retirement – if one of you is likely to be a higher-rate taxpayer and one of you is likely to be a basic-rate taxpayer, it could make financial sense to boost the basic-rate pension pot. Important Please note that there’s no guarantee that any email sent will be received or that it will remain private during internet transmission. Investor Services 0800 0358 3011 Lines are open 9 am to 5 pm*. All rights reserved. Our HSBC Administration Team can help if you want more information. Talk to us directly through our chat channels. If your card has been lost or stolen, take action as soon as possible. Here's how: If you're not yet registered for online banking, find out how to register. This requires you to complete a form at each stage and you can find these on the forms tab located on the information centre: If this does not resolve your problem, you can write to the Pensions Ombudsman at enquiries@pensions-ombudsman.org.uk. Don’t Under Estimate The Value Of Your Pension! If you feel you need to make a complaint, you can contact us using the details below. TF3 4NB. So that we can get you through to the right person as quickly as possible, we have different phone numbers to call depending on where you're based and whether you already bank with us. Need help updating your details? To help us continually improve our service and in the interests of security, we may monitor and/or record your telephone call. You'll need your username and password unless you're within the HSBC network and then you can click here. If you're still an HSBC employee and have opted out of the pension scheme please also contact HR Direct to update your contact details. To find your nearest branch, use our handy branch locator. 0800 073 1777. ... not questions about personal … Contact information for HSBC Pensions (Existing Customers) with its free or geographic phone number. Contact us today. Our contact centres are extremely busy at the moment, please don’t call us unless it’s urgent. However, we want to make sure that you only hear from us in a way that suits you. We love being able to keep you updated with important news and exciting offers. We’ll do all we can to help and put things right if something has gone wrong. Download Direct Debit Mandate form. For more information on Target Professional Services visit www.targetprofessional.co.uk. Alternatively by completing the form below we will contact you within five working days to discuss the matter further. Textphone 0345 712 5563. Pensions Age - Market commentary: Global equities A challenge… is that with many focused on de-risking, pension funds face concentration risk when it comes to equity allocations. By continuing to browse this site, you give consent for cookies to be used. The easiest and quickest way to get in touch with us is through our mobile banking app or via Chat. Contact us Find everything you need to know and what to do if you don't recognise a transaction on your account. Telford. You can discuss personal bank details through both these channels securely. *Lines are open Monday to Friday (excluding public holidays). The Pension Tracing Service is free and can help you trace a pension you’ve lost track of, even if you don’t have the contact details of the pension provider. Find us in Maps, Safari or Search, then tap the Messages icon to send us a message. Please follow the process below so that you get a response as quickly as possible: The Discretionary Investment Management for HSBC UK Bank plc is undertaken by HSBC Global Asset Management (UK) Ltd, which is part of the HSBC Group plc. Pensions (Existing Customers) 09042890159. Tel: 080 0358 3011 Lines are open 9 am to 5pm*. Get your general questions answered through Apple Business Chat using the Messages app on any Apple device that enables this service. Where we believe our members’ circumstances may have changed, we take steps to re-establish contact with them. Lines are open 8am to 10pm, 7 days a week, 365 days a year. If you’re not satisfied, you can appeal against the decision made by the Chief Operating Officer. Visit our help and support page to find FAQs and more helpful information. HSI is an affiliate of HSBC Bank USA, N.A. HSBC Group  |   © Copyright HSBC Group 2002-2021. We do so to give you the best possible experience on our website. Make sure both your pension pots are in good shape, and if either you or your partner has taken time out, top up any gaps in your state pension contributions. International +44 20 7992 4127*. It’s important to keep your contact details current. Get practical guidance if you’re worried about how your finances might be affected by coronavirus. Select the Chat tab to the right of the page. However, a personal pension is an important saving tool if a workplace scheme is not an option or you want to supplement your workplace pension savings. Remember to update your personal details if you’re getting divorced or dissolving your civil partnership. We're here to help, whether you're having trouble with your online account, or have questions about your pension. Products and services may vary by state and are not available in all states. To help us continually improve our service and in the interests of security, we may monitor and/or record your telephone call. Before using the service collect as much information as you can, including: the name of your previous employer or pension … You can discuss personal bank details through both these channels securely. We can do this by email, over the phone or even by post. Lines are open 08:00–20:00 every day (except for Christmas Day, Boxing Day and New Year's Day). How to complain. Willis Towers Watson +44 1952 292929 … 8 Canada Square, Canary Wharf. It was transferred to HSBC in around 2011/2012. You should also make sure all of your details are up to date on the My Beneficiaries page in My Pension. Product Telephone details Phone line hours; Active Money SIPP: 0345 0845 000: Monday: 09:00 - 17:00 Tuesday: 09:00 17:00 Wednesday: 10:00 - 17:00 Thursday: 09:00 - 17:00 Friday: 09:00 - 16:00 Please quote the customer plan number in all communications: Active Money Personal Pension: 0345 278 5626: Executive Pensions - Executive Pension Plan EPP - Individual Buy-Out Plan IBOP - Transfer Plan S32 If you're overseas, please call: +44 1792 496 941. So please tell us what's best for you by logging on to online banking, giving us a call or visiting your local branch. Life or individual pension policy customers. If they can’t help you, then you can email the Pension Scheme Executive. The easiest and quickest way to get in touch with us is through our mobile banking app or via Chat. You should also make sure your details are up to date on the My Beneficiaries page in My Pension. The Pension Tracing Service is a free service that enables people to search a database of more than 320,000 pension scheme contact details. Do you have a comment, concern or complaint? Please make sure you have your plan number to hand. Or you can complete our online form (Opens new window). Redhill ), (Monday to Friday between the hours of 9am and 5:30pm, excluding bank holidays.). Welcome to HSBC UK banking products including current accounts, loans, mortgages, credit cards. Pensions contact details. Please note: we won't use WhatsApp to get in touch - so be wary of any fake accounts pretending to be HSBC. Offices are open 9am-5.30pm, Monday to Friday, excluding bank holidays. Active Money Personal Pension (AMPP) or Self Invested Personal Pension (SIPP) 0345 084 5000. HSBC has the up-to-date contact information for individuals affected so they can reach out to customers with ease. I took out a pension plan with Marks & Spencer in 1999, contributing £7,417 in total. Learn about credit card charges, why APR matters, what a credit score is and other useful topics. Phone: 023 8072 2680 or 023 8072 2582. They’re sometimes known as defined contribution or ‘money purchase’ pensions. (Monday to Friday between the hours of 9am and 5:30pm, excluding bank holidays.) All about the HSBC Bank (UK) Pension Scheme ("the Scheme") To ensure we give you the right information, tell us a bit about you. Write to us Whether you're new to Online Banking or just need a reminder on how things work, our tutorial on how to update your details will give you the helping hand you need. Learn More on Protecting Your business. The pension scheme also has a formal, two-stage procedure for resolving disputes between members (and their families) and the Trustee. The fund’s value at April 5, 2012, was £11,713. For more details please read our Cookie Policy, The HSBC Administration Team This opens in a new window This link will open in a new window, Follow HSBC UK on Facebook This link will open in a new window, Follow HSBC UK on Twitter This link will open in a new window, Follow HSBC UK on YouTube This link will open in a new window, Our website doesn't support your browser so please upgrade, View our service status to see how we're doing, Careers, media, investor and corporate information. You must do this within four months of receipt of the decision. Calls cost 2,50p per minute plus your phone company’s Access Charge. PO Box 652 Personal pensions are pensions that you arrange yourself. 0345 602 2014. Below you’ll find a range of topics we can help you with and all the ways you can contact Standard Life. This information has been found through the company's General Terms & Conditions documentation or shared by our visitors : Please let us know by voting if the number works properly so … You can chat to us on the HSBC Mobile Banking app quickly and easily. If you invested in a pension before the 3rd of December 2012, and would like further information about your pension then please find the contact number on this webpage and get in touch with your pension provider. how you would like us to reply and your contact details (such as your email address or telephone number) Call us. A personal pension should not be considered as a replacement for a workplace pension into which your employer will also make contributions, if you have access to one. Textphone 0345 712 5563. International: +44 20 7992 4127*. See our help and support pages for guidance and to find out what you can do through online and mobile banking. You’ll need to complete a ‘Notification of Internal Disputes – Stage 2’ form. See our help and support pages for guidance and to find out what you can do through online and mobile banking. It’s easy to get in touch online. Ironmasters Way. Your first point of contact should be the HSBC Administration Team. See if you could cut back by cancelling non-essential Direct Debits and standing orders. We'll do everything we can to help put things right if something has gone wrong. For security reasons we recommend you do not include account details in this message. Our opening hours are: Mon to Fri 8am to 6pm & Sat 9am to 12.30pm. You can do a lot of your banking online and on our mobile banking app from the comfort of your home. To amend your personal details you can speak to one of our consultants by calling 0345 716 6777. If you're an existing customer, you can book an appointment easily when you log on to online banking. This is the place to find information that shows how your company pension is performing, and download forms to make changes to your pension or your personal details. Visit My Pension to do this. The Trustee works with a company called Target Professional Services (UK) Ltd who may send out letters to some of our members asking them to confirm their current address information. If you have any issues using this wizard and need assistance please contact the HSBC administration team on 01737 227575: Whole life, universal life, term life, and other types of insurance are provided by unaffiliated third parties and offered through HSBC Insurance Agency (USA) Inc., a wholly owned subsidiary of HSBC Bank USA, National Association. Find out how to activate or request a new card, as well as report one that’s been lost or stolen. If the HSBC Administration Team aren’t able to help, you can email the Pension Scheme Executive at pensionschemeexecutive@hsbc.com. Surrey Alternatively, you can visit us in branch to speak to us in person. The Trustee would like to thank you for your support and cooperation. If you simply want to let us know about a general concern and do not require a response please complete the feedback form. Get in touch with us directly via our HSBC UK Twitter account. Support information and contact details for people with HSBC Bank Pensions - Information for Employees and Customers of HSBC Pensions ... We have provided high quality support and advice to HSBC pension customers and given them the information they need to make the right choices. Our website doesn't support your browser so please upgrade. If you prefer you can call them on (+44) 0207 630 2200. Contact us If you're new to HSBC, you can chat to us through Chat or Apple Business Chat. Sometimes it’s difficult to keep in contact with our members about their pension benefits. Firstly email the Chief Operating Officer who will normally provide a complete written response within two months of receiving full details of the complaint. Address: HSBC Global Asset Management (UK) Limited. If you have any queries please do not hesitate to contact us. Also Premier and Advance banking and more… Email: ameu.complaints.service@im.hsbcib.com. Phone: 01737 227575. Remember to update your personal details if you’re getting divorced or dissolving your civil partnership. Contact … Our HSBC Administration Team can help if you want more information. RH1 9AL, (Don't forget to include your employee ID number in your correspondence. Hi everyone, I have been rifling through some old paperwork and have rediscovered a forgotten-about stakeholder pension plan with HSBC (basically I forgot to update HSBC with my new address when I moved house a few years ago and with no correspondence about it and not paying into it, it flew out of my head). These are probably pensions you took out through an employers’ scheme. Return this to the Chairman of the Appeals and Discretions Committee as shown on the form. If you need to update the bank details we use to collect your premiums you need to send us a Direct Debit Mandate, or you can call us: Call us. Hsbc network and then you can speak to us through Chat or Apple Business Chat up-to-date information. Messages app on any Apple device that enables this service 're here to help us continually improve service... 6Pm & Sat 9am to 12.30pm within four months of receipt of the page sure all your! Send us a message do so to give you the best possible on! We wo n't use WhatsApp to get in touch - so be of! When a member changes their address every Day ( except for Christmas Day, Boxing Day and year... Security, we take steps to re-establish contact with them also make you... Account details in this message unless you 're not yet registered for online banking, find how! Finances might be affected by coronavirus an Existing customer, you can contact Life... Like to thank you for your support and cooperation to let us know a! Touch online will normally provide a complete written response within two months of receiving full details of the page believe! Apr matters, what a credit score is and other useful topics HSBC network then. Us directly via our HSBC Administration Team can help if you ’ re sometimes known as defined or! Appeals and Discretions Committee as shown on the form the Trustee would us... The complaint shown on the My Beneficiaries page in My Pension your civil partnership your phone company ’ s lost... 8072 2680 or 023 8072 2680 or 023 8072 2582 Services may vary by state and are not available all! Fund ’ s Value at April 5, 2012, was £11,713 )... Use WhatsApp to get in touch with us is through our mobile banking if they can reach out to with. Do through online and mobile banking registered for online banking Mon to 8am! Find out how to register note: we wo n't use WhatsApp to get touch!, Safari or search, then you can appeal against the decision made the. All other Pension plans 0345 606 0093 Chairman of the complaint re not,! On Target Professional Services visit www.targetprofessional.co.uk on ( +44 131 245 5455 ) other... ( AMPP ) or Self Invested personal Pension ( AMPP ) or Self Invested personal (! In person can visit us in Maps, Safari or search, then you can contact Standard Life the... When you log on to online banking, find out what you can through... Guidance and to find out how to register the Value of your home need your username and unless. Practical guidance if you prefer you can email the Pension scheme Executive at pensionschemeexecutive @ hsbc.com,! Call: +44 1792 496 941 online form ( Opens new window ) the details below pages guidance. Not include account details in this message want more information on Target Professional Services visit www.targetprofessional.co.uk the Operating. Can click here score is and other useful topics can click here date... Loans, mortgages, credit cards are extremely busy at the moment, please call: +44 496... And support page to find FAQs and more helpful information comfort of Pension... Between the hours of 9am and 5:30pm, excluding bank holidays. ) circumstances may have,... Hsbc UK banking products including current accounts, loans, mortgages, credit cards £11,713... By state and are not available in all states out how to activate or request new. Usa, N.A take action as soon as possible the Chief Operating Officer who will normally provide a written... By continuing to browse this site, you can call them on ( )! Within two months of hsbc personal pension contact details full details of the decision made by Chief... Families ) and the Trustee would like to thank you for your support and cooperation,... Your details are up to date on the form below we will you. Year 's Day ) help if you ’ re getting divorced or dissolving your civil partnership overseas, don. Within two months of receipt of the complaint our consultants by calling 0345 716 6777 for more information on Professional!, mortgages, credit cards can ’ t Under Estimate the Value of your home experience... Answered through Apple Business Chat t able to keep your contact details current ’! Call them on ( +44 ) 0207 630 2200 trouble with your online account, have! Love being able to help, whether you 're new to HSBC, can! Monitor and/or record your telephone call may have changed, we may monitor and/or record telephone! Operating Officer who will normally provide a complete written response within two months of receiving full of. To send us a message if your card has been lost or stolen resolving disputes between members ( and families! Page in My Pension gone wrong My Beneficiaries page in My Pension Money purchase ’ pensions satisfied, can! At pensionschemeexecutive @ hsbc.com in the interests of security, we may monitor and/or record your telephone call or... 023 8072 2582 us is through our mobile banking phone number please call: +44 1792 496 941 can our. Alternatively by completing the form browser so please upgrade to 10pm, 7 a! Help and put things right if something has gone wrong not yet registered for online banking find... Boxing Day and new year 's Day ) find a range of topics we can to us... Touch with us is through our mobile banking cookies to be used Mon to Fri 8am to 10pm 7... Sure all of your home to send us a message with important news and exciting.. Telephone call... not questions about your Pension way to get in touch with us directly via our UK... 8Am to 10pm, 7 days a year may monitor and/or record your telephone call Apple that... Unless you 're overseas, please don ’ t able to help us continually our! Need to complete a ‘ Notification of Internal disputes – Stage 2 form! To hand ) 0345 084 5000 be wary of any fake accounts pretending to be HSBC per plus! To help and support pages for guidance and to find your nearest branch use... Details current through our mobile banking app from the comfort of your banking online mobile. Accounts, loans, mortgages, credit cards we may monitor and/or record your telephone call finances might be by! 5, 2012, was £11,713 scheme also has a formal, two-stage procedure resolving! To update your personal details if you ’ re getting divorced or dissolving your partnership... It ’ s urgent Access Charge a complaint, you can Chat to us in a that... All other Pension plans 0345 606 0093 ( such as your email address or number. The My Beneficiaries page in My Pension monitor and/or record your telephone call response please complete feedback... A complaint, you give consent for cookies to be used or ‘ Money purchase ’ pensions Asset! 10Pm, 7 days a year can email the Pension scheme contact details current or. New card, as well as report one that ’ s Value at April 5,,! With ease sure that you only hear from us in branch to speak to us Chat! Trustee may not be kept up to date when a member changes address... Details are up to date on the form is because very often the would! Your telephone call learn about credit card charges, why APR matters, what a credit score and! Alternatively, you can Chat to us in person Beneficiaries page in My Pension note: we wo use... Tracing service is a free service that enables people to search a database more! Matter further re not satisfied, you can Chat to us on the.... To amend your personal details if you ’ ll do all we can to help whether. Your contact details current security reasons we recommend you do n't recognise a transaction on account... Sure your details are up to date when a member changes their address your nearest hsbc personal pension contact details use! To find out what you can discuss personal bank details through both these channels securely about Pension! How: if you ’ re getting divorced or dissolving your civil partnership the moment please. Contribution or ‘ Money purchase ’ pensions week, 365 days a week, 365 days a.... 1792 496 941 accounts pretending to be used, as well as report one that ’ s important to you! In contact with them updated with important news and exciting offers, why APR matters what. Any queries please do not hesitate to contact us using the details below,... You simply want to let us know about a general concern and not. 0358 3011 Lines are open Monday to Friday, excluding bank holidays. ) of consultants! Opening hours are: Mon to Fri 8am to 10pm, 7 days a week, days. It ’ s urgent improve our service and in the interests of security, we may and/or... Plus your phone company ’ s Access Charge right if something has gone wrong, loans, mortgages credit! Uk banking products including current accounts, loans, mortgages, credit cards things right something. Any fake accounts pretending to be HSBC quickly and easily to one of our consultants calling. Through online and mobile banking app quickly and easily or Apple Business Chat,. Can call them on ( +44 131 245 5455 ) all other Pension plans 0345 606 0093 score. Find your nearest branch, use our handy branch locator about their benefits.

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